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Regulations

Terms and conditions of online shop

The online store ana-lucia.pl, available at www.ana-lucia.pl, is run by Aventura Espana z oo.o.
based in Zawiercie, ul. 429200 Zawiercie, NIP: 6492305167, registered in the Register of Entrepreneurs maintained by the District Court in Czestochowa, XVII Economic Department of the National Court Register under the number 0000617093, with the share capital of 27,000 zlotys,

Shopping regulations

1. Internet shop ana-lucia.pl sells via the Internet. Orders are accepted by the page
ana-lucia.pl.

2. All products / services offered at the ana-lucia.pl shop are brand new, free of physical and legal defects and legally introduced to the Polish market.

3. All prices quoted on the websites ana-lucia.pl are gross prices (including VAT). The binding for the parties to the transaction is the price displayed at the product when the order was placed by the Customer.

4. We issue VAT invoices for each sold product / service.

5. Ordered goods are delivered via Poczta Polska and courier companies. The buyer is charged the delivery costs specified in the delivery price list.

6. The following forms of payment are possible:

about the transfer. After booking the ordered goods / services in our online shop, an email with the bank account number is sent. Immediately after the money is deposited in our company account we make an order.

o Cash - cash on delivery.

7. For some types of assortment, ana-lucia.pl reserves the right to limit the method of payment by excluding the possibility of payment on collection.

For some goods / services, the order fulfillment time is given. It informs how many working days (or hours) it usually takes from the moment the order is confirmed or from the time the item is booked to the order.

Shipments are usually delivered within 2-5 days to the Polish Post. ana-lucia.pl is not liable for delays in delivery caused by non-fulfillment by Poczta Polska of shipping and postal service contracts.

8. Products and services are covered by a 12-month warranty. Detailed terms of guarantee implementation are specified in the contract issued by the guarantor. Goods with a guarantee of service should be sent at their own expense Poczta Polska to the postal address given on the store's website. The repaired product is sent to the customer at Aventura espana.

9. Shop is responsible for 2 years from the date of purchase in case of nonconformity of the goods with the contract in accordance with Article 10 of the Law on special consumer terms of 27 July 2002. The customer loses the rights specified in the aforementioned law if within two months of the declaration of nonconformity The goods with the contract will not notify the store about this fact.

10. In case of nonconformity of the goods with the contract, the goods with the letter defining nonconformities and expectations concerning the way of realization of our obligations, should be sent at the cost of own mail via Poczta Polska to the correspondence address given on the shop's website, specifying the manner of realization of the obligations of the shop. The customer has the right to demand that he be brought into a contractual condition by free repair or replacement, unless repairs or replacements are impossible or require unreasonable costs. If the store is unable to meet the specific requests, the customer is entitled to claim the applicable price reduction or may withdraw from the contract.

11. The store will respond to customer requests within 14 working days of notification of nonconformity of the goods. If the case requires additional technical expertise from outside companies, this deadline may be extended.

12. If the non-conformance is filed within 10 days of purchase, Customer has the right to demand replacement of the product for an accelerated new product. Accelerated mode applies to a specific product group only. If nonconformity is recognized and the advertised item is available, the new item will be shipped within a few business days of delivery of the item to the store. If this is not possible, the shop will offer the buyer the equivalent of the price of the product or another similar item available at the store.

13. In each of the above cases, when delivery of the customer's requests involves the delivery of new or repaired goods, the delivery costs to the customer are borne by the shop.
14. Pursuant to the Act of 2 March 2000 on the protection of certain consumer rights and on liability for damage caused by a dangerous product (Journal of Laws No. 22, item 271) Art. 7, within 10 days of delivery of the ordered goods, the consumer has the right to return it without giving reasons for withdrawing from the contract, according to the general rules deriving from the provisions on distance contracts. In the event of withdrawal, the contract is considered not to be and the consumer is exempt from all obligations. The goods returned in this mode will be accepted only if they are returned in the unaltered state unless the change was necessary within the limits of ordinary management. This means that the merchandise must be in its original, undamaged packaging, complete with its contents, and the product itself and its accessories will not be damaged. It is permissible to open the package to view the item and the item may be used provided that the use does not alter its condition. According to the law, the possibility of return does not apply to audiovisual and visual recordings and to computer-stored media after the consumer has removed their original packaging. If you wish to use the above-mentioned right of return, the goods must be returned at their own expense to the mailing address provided on the store's website. You must include a written withdrawal notice and the account number for the store to return the payment. The store checks the product within 14 business days. If the goods meet the aforementioned. requirements, a correction invoice is issued. Original and copy are sent to the client by registered mail. The customer shall return a signed copy of the correcting invoice and, upon receipt, within 7 working days, the merchant will return the money to Customer's account.

15. The warranty and the right of withdrawal do not apply when the product is affected by mechanical damage of external origin. Always check that the packaging is not damaged in transportation before picking up your mail. In particular, attention should be paid to the state of the tapes or seals affixed to the consignment. If the package is damaged or if the seals are broken, do not accept the shipment and make a damage report in the presence of the courier and contact the seller as soon as possible to clarify the matter. Checking the consignment at delivery is a prerequisite for taking into account possible customer claims for damage or robbery in transport.

16. Information on the shop's website does not constitute an offer within the meaning of the Civil Code. By submitting an order using the mechanisms available on the shop's web site, the customer submits a purchase offer for a specific product under the terms given in the product description. The moment of conclusion of the purchase contract is made upon the written confirmation of the goods received by the customer on the consignment note.

17. The owner of the online store shall make every effort to ensure that the descriptions and technical specifications of the products / services in the shop are in line with reality. However, it can not be held liable for misrepresentation of parameters and properties of the goods, or sudden change by the manufacturer. However, whenever the data (including descriptions and technical specifications of the products) displayed on the shop's web site on the day the consumer's order was placed did not match reality, within 10 days of purchase, he has the right to withdraw from the contract without giving reasons. , in accordance with the provisions of the remote withdrawal clause.

18. The rules determine the rules of shopping at the store ana-lucia.pl. Placing an order is tantamount to agreeing to all the terms and information contained in the rules.

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